Refunds and Replacements

Refunds & Replacements


Please read carefully and check the refund details below before ordering.

You have the right to cancel your order within 7 (seven) working days from placing it online on our website ( The cancellation must be done in written within this timeframe on . Full refund will be given within 30 days from the day of cancellation, including any shipping charges you have paid when purchasing and by the same way of payment.

Due to the personalised nature of each order, once your approval has been given, your order is in production and cannot be cancelled or refunded.

If Violet Handmade Wedding Invitations (owned by Graphico Ltd.) is unable to deliver the order due to materials being out of stock, you will be informed and a similar option will be given as replacement. If there is no alternative choice full refund will be made within 30 days of date of purchasing, via the same payment method used when ordering.


In the unlikely event of receiving faulty goods (e.g. damaged in transportation or wrong stationery style) you should notify us immediately, and no later than 7 (seven) working days from receipt of your stationery. If it is deemed to be faulty on the part of Violet Handmade Wedding Invitations, we will correct or replace your stationery and take the cost of replacement.

If it is not possible to correct or replace your stationery with the same, Violet reserves the right to offer a similar replacement. If the customer orders wrong products and wishes to exchange it for another item this will be treated as two separate orders.

For replacement claims please contact us at


Due to the personalised nature of the goods, no returns are possible once the order has been placed and in progress. For cancellation policy and disclaims, see Refunds and Replacements section.

Address for returns

You must return the goods to us properly packed and in a good condition to:

Graphico Ltd.
Dame Gruev 48, et.2
4013 Plovdiv
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