Terms and Conditions

Please get familiar with our terms and conditions and other important details before ordering.

Ordering handmade stationary
All our wedding cards and stationery are personalized to your specific requirements and are handmade for unique look, therefore small deviations might occur. Slight differences can mean that the positioning of embellishments may vary by a few millimetres from one piece to another or that the exact colour tone of products may vary slightly as the manufacturers cannot guarantee continuity in batches.
Please check all details on your proof thoroughly, particularly spellings of names and dates.
Once an order is placed and a payment has been made we are unable to accept requests to lower order quantities, you are able to increase quantities if needed.
Any work in progress must be paid for in full.

Minimum quantities
There is a minimum order quantity of 20 units.
Remember to order a few extras for any last minute changes.

Texts and Wording
Texts should be typed clearly in a Microsoft Word document or email and emailed to us. Please type in upper and lower case as required, regardless of your chosen typeface. It is customer's responsibility to deliver correctly spelled names and texts. We are not responsible for any errors or omissions, spelling or otherwise in the text supplied by the client.
Proofs are emailed to the client as JPG files. You should list any changes, in order, clearly, in a Microsoft Word document or email and email them to us (please refer to the proof we should make changes to by its file name).
When you are satisfied with your proof(s) you should email us your approval, listing the file names of the proof(s) you approve, in order for printing to commence. Once your emailed approval to print has been received we will send your order to print. If you make any changes to your proofs after your approval to print has been received you will be charged for these costs incurred by Violet.

CAN YOU PLEASE DOUBLE CHECK THE PROOFS YOU RECEIVE TO ENSURE THAT THERE IS NO ERRORS BEFORE GIVING YOUR APPROVAL AS UNFORTUNATELY WE CANNOT BE HELD RESPONSIBLE FOR ANY MISTAKES ONCE YOUR APPROVAL HAS BEEN GIVEN.

Violet prints to order. Minor variations in colour, texture, size and positioning can occur and do not constitute a fault.
If you ask us to undertake an unusual or experimental printing or production technique to achieve your desired stationery Violet cannot be responsible for the outcome and no refunds will be given.

Payment
Full payment is required when placing an order and must be cleared before any work is carried out.
Once items have been added to cart and you proceed to the checkout the website will automatically generate a total cost and delivery charge.
Payments are through PayPal.
Violet accepts payments in Euros.

Timings from order to delivery
Stationery is made to order and lead times vary. We will endeavour to provide you with proofs of your stationery 10 working days from receipt of your wording and cleared payment.
Production takes approximately 15-20 working days depending on your chosen design. If your order requires more than one item it will take longer. The delivery time is not included.
If you delay in sending your text, supplying us with the necessary information to process your order, or approving your proofs, your order will be delayed.
We cannot be responsible for any delays in your order caused by circumstances beyond our control.
All times are approximate and subject to change.
The client will be advised of current lead times at the time of ordering.

Delivery
The online orders will have a postage charge automatically added.
We deliver from Worldwide. It takes about 5-7 working days to EU countries and 20-25 working days to other countries.
You will receive a tracking number.
Deliveries will need to be signed for upon receipt.

REFUNDS & REPLACEMENTS

Refunds

Please read carefully and check the refund details below before ordering.

You have the right to cancel your order within 7 (seven) working days from placing it online on our website (www.violet-weddinginvitations.com). The cancellation must be done in written within this timeframe on info@violet-weddinginvitations.com . Full refund will be given within 30 days from the day of cancellation, including any shipping charges you have paid when purchasing and by the same way of payment.

Due to the personalized nature of each order, once your approval has been given, your order is in production and cannot be cancelled or refunded.

If Violet Handmade Wedding Invitations (owned by Graphico Ltd.) is unable to deliver the order due to materials being out of stock, you will be informed and a similar option will be given as replacement. If there is no alternative choice full refund will be made within 30 days of date of purchasing, via the same payment method used when ordering.

Replacements

In the unlikely event of receiving faulty goods (e.g. damaged in transportation or wrong stationery style) you should notify us immediately, and no later than 7 (seven)working days from receipt of your stationery. If it is deemed to be faulty on the part of Violet Handmade Wedding Invitations, we will correct or replace your stationery and take the cost of replacement.

If it is not possible to correct or replace your stationery with the same, Violet reserves the right to offer a similar replacement.

If the customer orders wrong products and wishes to exchange it for another item this will be treated as two separate orders. For replacement claims please contact us at info@violet-weddinginvitations.com

Returns

Due to the personalized nature of the goods, no returns are possible once the order has been placed and in progress. For cancellation policy and disclaims, see Refunds and Replacements section.

By placing an order with Violet Handmade Wedding Invitations you are confirming that you have read the above Terms & Conditions and agree to them.

Continue
0 items
Quick Find
 
Use keywords to find the product you are looking for.
Advanced Search
Currencies